NCCAA Conference · 2026
CivicReach makes social services easier.
Trusted by agencies in 6 states serving 2.1M+ people
The full client journey, connected.
CivicReach works alongside your existing staff, phone systems, website, and case management tools to help every request move toward resolution.
Website
Give clients a clearer digital front door.
Centralized intake
Route requests from one starting point.
Voice AI
Answer common questions, explain programs, and give next steps 24/7.
Referrals
Automatically refer clients and track referral outcomes.
CRM workflows
Track intake, referrals, follow-ups, case notes, and outcomes.
Reporting
Understand demand, service gaps, and community needs.
Case Studies
CoAction, Indiana
Community Action Agency · Energy Assistance
Products in use
“Our staff was honestly surprised at how quickly it worked, and clients were far less frustrated. It helped our team be there for people when they needed us most.”
The Challenge
Staff fielded hundreds of repetitive calls a day about eligibility, required documents, office locations, and application status. Applicants dropped out when they could not get timely answers, and denial rates rose because submissions arrived incomplete.
The Outcome
500+ calls per week handled by CivicReach AI - 24/7 in English & Spanish.
CVCAA, Texas
Community Action Agency · Weatherization
Products in use
“CivicReach is approaching it different than everyone else...we believe in this technology and we believe in services to people.”
The Challenge
Staff struggled to keep up with call demand for weatherization, tax prep, and disater recovery services. Clients were frustated that they couldn't easier get information.
The Outcome
24/7 CivicReach AI call taking fields calls in English & Spanish - delivers up-to-date program information, and guides caller on how to apply.
CAPUP, Virginia
Community Action Agency · Emergency Assistance
Products in use
The Challenge
CAPUP receives 5x more applications for emergency assistance than they can support each week. Assistance applications are often incomplete and come in via every channel - phone, online, and in person
The Outcome
CivicReach is building a 24/7 Voice AI emergency assistance line - giving information to callers and screening potential assitance applicants.
Memphis, Tennessee
City / CAA · Housing Repair
Products in use
The Challenge
Memphis Housing and Community Development received more voicemails every week than their staff could return. Getting in touch with applicants Placeholder description of what the second agency was struggling with — a different challenge than the first to show breadth.
The Outcome
CivicReach is building 24/7 Voice AI program support line and community resource referrals. Callers are given information on available programs and automatically referred out to other resources when helpful.
What we're offering at NCCAA.
Voice AI Intake for Community Action
CivicReach Voice AI helps agencies answer common questions, explain program requirements, provide application status updates, and support clients after hours. Answer common questions, explain eligibility, support status updates, and help clients after hours in English and Spanish.
Outcomes for Community Action
Eliminate missed calls, reclaim staff time, and better prepare every client. We decrease application denials and speed up case resolutions
Digital Front Door Website
See your agency's future digital front door. New website and digital front door. Free for CivicReach customers and 2 selected NCCAA agencies.
Outcomes for Community Action
A new front door for client applications. Help clients serve themselves and get much further along with applications before they walk in the door
Come see us at our booth!
or book a callCRM Design Partner Program
Help shape a CRM built around the Community Action client journey, from intake to referrals, follow-ups, outcomes, and reporting.
Outcomes for Community Action
A system that reflects how Community Action works — tracking every client from first contact to outcome, with reporting your funders and leadership need.
Let's connect after NCCAA.
Whether you're interested in a free website, the CRM design partner program, or Voice AI — book a follow-up call and we'll pick up right where we left off.
Reserve my NCCAA follow-up