High-Volume Ready
Eliminate busy signals and long hold times.
211 Information & Referral
Answer Every Call to 211
Meet growing demand without compromising care.
211 systems face exploding call volumes and staffing shortages. CivicReach answers common questions, supports triage, and routes callers effectively—freeing specialists to focus on complex needs.
Our platform integrates with your resource database, handles routine inquiries, and escalates complex cases to trained specialists—so every caller gets the help they need.
Human Escalation
Always offer live support.
Mission-Aligned AI
Built for social services
Request Your Demo
Join the growing number of cities, counties, and community agencies transforming resident engagement with CivicReach. Our team is ready to show you how voice AI can expand your capacity, improve service quality, and provide the insights you need to serve your community better.
- Meet resident needs and expectations on every call.
- Design services around your existing workflows and information.
- Unify call operations and resident service delivery without sacrificing quality.
- Start with a technology pilot with clear timeline and measurable ROI.