Cross-Department
Consistent knowledge and routing across agencies/teams.
Cities & Counties
A Shared Layer for Public Service Calls
From 311 to utilities, one platform for accurate answers, faster routing, and actionable call insights.
Trusted by Cities and Counties Nationwide
Leading public sector organizations use CivicReach to modernize resident services.
Cities and counties are the front door to government—and the phone is still where residents turn first. CivicReach helps local governments answer more calls, route requests correctly, and deliver accurate information 24/7 without adding staff or replacing existing systems.
We work side-by-side with your team to map workflows, train the AI on your real policies and services, and deploy safely and transparently. The result: fewer missed calls, happier staff, and residents who feel heard and helped—every time they call.
Data & Insights
Understand call reasons, trends, and service gaps in real time.
Accessible by Design
24/7, multilingual, phone-first for inclusive resident services.
Request Your Demo
Join the growing number of cities, counties, and community agencies transforming resident engagement with CivicReach. Our team is ready to show you how voice AI can expand your capacity, improve service quality, and provide the insights you need to serve your community better.
- Meet resident needs and expectations on every call.
- Design services around your existing workflows and information.
- Unify call operations and resident service delivery without sacrificing quality.
- Start with a technology pilot with clear timeline and measurable ROI.