Higher Call Resolution
Handle peaks without extra staff; reduce abandonment and voicemails.
311 / Constituent Services
Modernize 311 with Voice AI
Answer more calls, eliminate phone trees, and route to the right team on the first try (24/7 and multilingual).
311 centers are overwhelmed by volume—most calls are simple, repetitive, and time-sensitive. CivicReach resolves common questions instantly and escalates complex issues to human staff with full context.
We augment—not replace—your team, improving response times while generating clean, actionable data across every interaction.
Trusted to Augment and Improve 311 Service Delivery
Leading public sector organizations use CivicReach to modernize resident services.
Live Escalation
Seamless handoffs to staff.
Real-Time Insights
See what residents need most.
Request Your Demo
Join the growing number of cities, counties, and community agencies transforming resident engagement with CivicReach. Our team is ready to show you how voice AI can expand your capacity, improve service quality, and provide the insights you need to serve your community better.
- Meet resident needs and expectations on every call.
- Design services around your existing workflows and information.
- Unify call operations and resident service delivery without sacrificing quality.
- Start with a technology pilot with clear timeline and measurable ROI.