Screening & Intake
Guide callers through eligibility and capture required info.
Community Action Agencies
More Capacity for Community Action Agencies
Help more families access benefits — without burning out staff.
Provide Program Information and Eligibility Criteria
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We’re experts in supporting your work across energy assistance, Head Start, housing services, and more. CivicReach helps CAAs manage high intake volume, screen for program eligibility, and follow up on applications, all while helping staff use their time more efficiently.
CAAs face rising demand, limited funding, and constant phone backlogs. CivicReach answers calls, explains programs, assists with next steps, and routes residents to the right support—anytime.
We design with dignity, clarity, and trust at the center, supporting staff while ensuring residents get accurate, respectful help.
- Program intake and screening
- 24/7 client FAQ hotline
- Referral management and follow-ups
- Seamless case management integration
Trusted by Community Action Agencies
""We just got the calls that we really needed to talk to. So they were disconnects, they were shut offs. They were some folks that needed some additional help. And those are the calls that we want to take live. So, it was really nice. And staff said it was a nice break!
Program Info
Accurate answers for LIHEAP, Weatherization, Rental Aid, and more.
Scheduling
Book and confirm appointments; send SMS confirmations if desired.
Your community is waiting.
Let's talk about what CivicReach can do for your agency. Whether you're ready for a pilot or just exploring — we'd love to learn about your work.