Designed for Older Callers
Unhurried, clear and happy to repeat itself. No phone trees, and no rushing.
Area Agencies on Aging
Patient, Reliable Help for Older Adults and Caregivers
Answer every information and assistance call, screen callers for services and keep waitlists moving, without adding staff.
Area Agencies on Aging are the front door for older adults and the families who care for them. Callers ask about meals, in-home care, transportation, Medicare and caregiver support, and many of them need more time, more patience and a clearer explanation than a busy phone line can give.
CivicReach answers those calls around the clock in English and Spanish. It takes its time, repeats when asked, explains services in plain language and connects callers to the right program. When a call needs a person, such as a safety concern or a caregiver in crisis, it goes straight to your staff.
Every conversation is recorded as structured data, so your Older Americans Act reporting and needs planning start from real call data instead of tally sheets.
- Information and assistance (I&A) and ADRC calls
- Screening for meals, in-home services and transportation
- Caregiver support and respite questions
- Waitlist status and follow-up calls
- Referrals to Medicare counseling, benefits and community partners
Service Screening
Gather what intake needs for meals, in-home care and caregiver programs.
Waitlist Follow-Up
Check in with people waiting for services, and flag anyone whose needs have changed.
Case study
Results from agencies like yours
Your community is waiting.
Let's talk about what CivicReach can do for your agency. Whether you're ready for a pilot or just exploring — we'd love to learn about your work.