Whole-family intake
Hear what a family needs and screen them for every program you offer in one conversation.
CSBG · Community Services Block Grant
One Front Door for Whole-Family Support
Families don't call about one program. They call because they need help. CivicReach screens them for everything you offer and keeps the data that ROMA asks for.
Also known asCSBGCommunity Services Block GrantWhole-family / two-generation (2Gen) servicesCase management and self-sufficiencyEmergency servicesROMA reporting
CSBG pays for the flexible, whole-family work that ties a community action agency together: case management, emergency services, referrals and the follow-through that helps families become self-sufficient. It also asks for a lot of reporting.
CivicReach is a single front door. It hears what a family needs, screens them for every program you run, makes referrals, follows up and records outcomes as it goes. That gives you the data for ROMA and your CSBG Annual Report without hours of re-entry.
Why the phones get hard
- Families need several programs at once, but intake is often split program by program
- Referrals go out and nobody hears whether they worked
- ROMA and CSBG Annual Report data gets rebuilt by hand from scattered records
- Community needs assessments rely on anecdotes instead of call data
What CivicReach does for CSBG
Referrals and follow-ups
Make warm referrals, then call back to check whether the family actually got help.
ROMA-ready reporting
Record needs, services and outcomes as structured data you can roll into ROMA and the CSBG Annual Report.
Community needs insight
See why people are calling, by need and by zip code, to support your next community needs assessment.
Who runs CSBG
Built for every kind of provider
Depending on your state, CSBG might be run by a community action agency, a county or a state office. We work with all of them.
CSBG questions
Does CivicReach replace our case management system?
No. CivicReach handles the phone conversations and passes structured data into the system you already use.
How does CivicReach help with ROMA?
Every call is recorded as structured data: the need, the service or referral and the follow-up outcome. That maps onto the national performance indicators, so reporting starts from clean data instead of a scramble.
Run more than one program? See all the programs we support.
Your community is waiting.
Let's talk about what CivicReach can do for your agency. Whether you're ready for a pilot or just exploring — we'd love to learn about your work.