1
Deliver Consistent, Accurate Information
Handle high call volumes 24/7 with multilingual voice agents. Reduce hold times, eliminate phone trees, and keep residents out of voicemail.
- 24/7 availability
- English + Spanish
- No phone tree fatigue
We create better systems to deliver social services, one phone call at a time.
CivicReach provides AI-powered phone answering built for social services. We answer every call, explain program eligibility, capture intake information, and route urgent cases to staff—so your team can focus on the people who need them most.
No phone trees. No voicemails. Happier communities.
Trusted by Cities, Counties, and Community Agencies
Leading public sector organizations use CivicReach to modernize resident services.
Our Results Speak for Themselves
CivicReach voice agents modernize service delivery by reducing wait times, cutting costs, and improving staff and caller satisfaction.
24/7
Resident Support
Answer every resident call and provide service in English and Spanish at any time of day or night.
100%
Calls Answered
No more third-party answering services, IVR phone systems, or staff time wasted on transcribing voicemail.
90%
Cost Savings Compared to Traditional Call Centers
More efficiently provide residents the resources and information they need.
2
Provide Services & Resource Connections
Services that once required office visits or callbacks now happen in real-time.
- Automated form completion
- Referrals, and appointments
- Service request ticket creation
3
Gain Intelligence on Resident Needs and More
Data on every call: trends, topics, and outcomes and a connected knowledge hub for a unified customer experience
- Analytics on resident needs
- Unified knowledge base
"“The AI agent took care of everyday questions about applications, documents, and locations, and we could actually feel the difference as the phones slowed down. Our staff was honestly surprised at how quickly it worked, and clients were far less frustrated. It helped our team be there for people when they needed us most.”
What do We Mean by 'Built for Government and Social Services'?
We built CivicReach because we know this work. Our team understands public records laws, HIPAA compliance, and complicated program eligibility. Everything from our U.S.-based development to our data ownership model is designed for the public sector from the ground up.
Built in the USA
CivicReach is designed, built, and supported in the U.S. by a team that lives and works here. We develop every component with partners to ensure transparency, accountability, and compliance with local guidelines.
Data Privacy & Ownership
CivicReach gives agencies full ownership and control of their data. We protect resident privacy using compliance with the highest data security standards and strict access controls.
Strict Data Protection
We provide robust safeguards for sensitive data, including encryption, stringent access controls, and continuous threat monitoring. CivicReach offers audit-ready features and detailed logging.
Program Expertise
CivicReach team members have decades of experience in government and social services. We are committed to building technology that supports the hard work you do every day.
Request Your Demo
Join the growing number of cities, counties, and community agencies transforming resident engagement with CivicReach. Our team is ready to show you how voice AI can expand your capacity, improve service quality, and provide the insights you need to serve your community better.
- Meet resident needs and expectations on every call.
- Design services around your existing workflows and information.
- Unify call operations and resident service delivery without sacrificing quality.
- Start with a technology pilot with clear timeline and measurable ROI.