We make social services easier.
CivicReach builds people-friendly technology that helps nonprofits and governments serve more people, prove impact, and follow through so that folks get the help they need.
Counties, Cities, and Community Based Organizations all use CivicReach
How It Works
From first contact to successful service delivery.
One connected journey. Modern software tools for social service agencies to help with phone calls, intake, referrals, case management and outcomes reporting.
Be there when your community needs support.
AI-powered agents respond to every contact — phone, text, web — in English, Spanish, and more, 24/7.
Screen for eligibility across programs in one place.
Agents screen for eligibility across programs, identify needs, and capture intake data in one place.
Navigate people where they need to go, the first time.
Smart referrals match residents with the right program application, department, or community partners.
Make sure nobody gets lost.
Automated follow-ups, appointment reminders, and status updates keep people moving through the process until they get help.
Show your stakeholders what's working.
Real-time dashboards show community needs, service gaps, resolution rates, and impact. Our data helps you make funding decisions, allocate staff, and demonstrate outcomes.
Who We Serve
Built for the agencies on the front lines.
Community Action Agencies
We’re experts in supporting your work across energy assistance, Head Start, housing services, and more. CivicReach helps CAAs manage high intake volume, screen for program eligibility, and follow up on applications, all while helping staff use their time more efficiently.
- LIHEAP and energy assistance intake
- CSBG whole-family support
- Automated ROMA reporting
City & County Government
Health, human service, and social service departments need to serve more people with fewer resources. CivicReach gives your agency an AI-powered backbone for consistent, multilingual, and responsive service delivery.
- SNAP and Medicaid Navigation
- Benefits navigator
- Real-time dashboards
Nonprofits & Community Based Organizations
From United Ways to free clinics, nonprofits are often the first call when someone needs help. CivicReach gives you the capacity to meet demand and the data to show funders your impact.
- Eligibility Checking
- Automated Appointment Scheduling
- Referral network integration
Programs We Support
Or start from the program you run.
Whatever your state calls it, and whichever agency runs it, CivicReach learns your program's rules and answers the calls that come with it.
Impact
Our results speak for themselves.
The AI agent took care of everyday questions about applications, documents, and locations, and we could actually feel the difference. Our staff was honestly surprised at how quickly it worked, and clients were far less frustrated. It helped our team be there for people when they needed us most.
How We Work Together
We're an innovation partner for service delivery.
The CivicReach team is a group of folks - coming from state government, community nonprofits, social entrepreneurship, and all walks of life - truly focused on making better software for nonprofit and government social services.
Independently audited security controls. HIPAA compliant.
We learn your agency.
Our team embeds with your staff to understand your programs, workflows, community needs, and service delivery gaps to identify where technology will have the most impact (this could mean AI software or not!)
We go live in weeks, not months.
Your CivicReach platform is configured for your specific programs, languages, referral partners, and escalation rules. We handle setup. You start seeing results immediately.
We improve together, continuously.
Our software gets smarter with every interaction. Your dashboard shows what's working and what's not. Our team works with you to optimize, expand to new programs, and demonstrate impact to leadership and funders.
The team you'll work with
Community & Resources
Join the community shaping the future of social services.
FGFOA School of Governmental Finance
“In the fast-changing world of AI, where does your government stand?” · Jocelyn Howard
APG Fall Conference 2026
Asking for Help Shouldn't Be This Hard
Chip's Substack · Apr 2026
Diaper runs and fixing a $140 billion delivery gap. Why the safety net fails families through broken delivery rather than funding or policy — and what removing the friction actually does.
Read the article
CivicReach joins spARK Labs by ARK Invest
St Pete Catalyst · Aug 2026
Chief Strategy Officer Jocelyn Howard on joining the incubator, growing our Tampa Bay presence, and building software that works as a social safety net — from the first phone call through the benefits.
Read the coverage
How to Make Innovation Real at Your Nonprofit
Nonprofit Leadership Center of Tampa Bay · Sept 2026
Jocelyn's free on-demand session on spotting the sticking points in your programs, matching them to the right technology, and the questions to ask any AI partner about data security.
Watch the recording
Alumni Spotlight: Jocelyn Howard
NYU Wagner · Oct 2026
Jocelyn on what drew her to improving how government serves the public, what agencies should consider before adopting AI, and why clear communication matters.
Read the interview
An AI aid for municipalities
Triangle Business Journal · Jan 2025
How Triangle-based CivicReach is building multilingual, voice-based tools to answer the call center challenges facing local governments.
Read the coverage
Nonprofit Voice AI Intake Technology
Community IT Innovators · with Carolyn Woodard
Chip joins the Nonprofit Technology Topics podcast on evaluating and piloting voice AI in an understaffed sector — and on trust, data security, and change management.
Listen to the episode
Sponsor of NCAP's 2026 Annual Convention
Community Action Partnership · Sept 2026
The National Community Action Partnership thanks CivicReach for sponsoring #CAPCON26 — people-friendly technology that helps nonprofits and governments serve more people and follow through.
See the postFAQ
Frequently asked questions
Your community is waiting.
Let's talk about what CivicReach can do for your agency. Whether you're ready for a pilot or just exploring — we'd love to learn about your work.