1
Deliver Consistent, Accurate Information
Handle high call volumes 24/7 with multilingual voice agents. Reduce hold times, eliminate phone trees, and keep residents out of voicemail.
- 24/7 availability
- English + Spanish
- No phone tree fatigue
We raise the bar for government customer experience, one phone call at a time
Answer more calls, deliver consistent service, and route to the right staff with CivicReach — voice AI for government. No phone trees. Fewer voicemails. Happier residents.
24/7•Multilingual•Any Call Volume
Trusted by Cities, Counties, and Community Agencies
Leading public sector organizations use CivicReach to modernize resident services.
Results for Residents, Staff, and Communities
CivicReach voice agents help governments modernize service delivery by reducing wait times, cutting costs, and improving resident satisfaction.
24/7
Resident Support
Answer every resident call and provide service in English, Spanish, and after hours.
90%
Average Response Time
No more third-party answering services, IVR phone systems, or staff time wasted on transcribing voicemail.
2x
Faster Transfers
Residents reach the right person with context already provided. Double your time to resolution for residents.
2
Provide Services & Resource Connections
Services that once required office visits or callbacks now happen in real-time.
- Automated form completion
- Referrals, and appointments
- Service request ticket creation
3
Gain Intelligence on Resident Needs and More
Data on every call: trends, topics, and outcomes and a connected knowledge hub for a unified customer experience
- Analytics on resident needs
- Unified knowledge base
"Schedule a DemoI'm really excited to integrate and eliminate our $60,000 call center, to [augment] our dispatchers who do transportation, and to improve our payment process - customers will be able to call in and complete payments."
What do We Mean by 'Built for Government'?
CivicReach is a company and platform built to serve the public sector. We focus on data practices, security principles, compliance, and ethical AI made for the interaction between government and residents.
Built in the USA
CivicReach is designed, built, and supported in the U.S. by a team that lives and works here. We develop every component with government partners to ensure transparency, accountability, and compliance with local guidelines.
Data Privacy & Ownership
CivicReach gives agencies full ownership and control of their data. We protect resident privacy using safeguards and strict access controls.
Strict Data Protection
We provide robust safeguards for sensitive data, including encryption, stringent access controls, and continuous threat monitoring. CivicReach offers audit-ready features and detailed logging.
Governance & Accuracy
CivicReach is committed to responsible AI supports equitable service. With human-in-the-loop oversight and transparent operations, we build trust and uphold strong governance.
Request Your Demo
Join the growing number of cities, counties, and community agencies transforming resident engagement with CivicReach. Our team is ready to show you how voice AI can expand your capacity, improve service quality, and provide the insights you need to serve your community better.
- Meet resident needs and expectations on every call.
- Design services around your existing workflows and information.
- Unify call operations and resident service delivery without sacrificing quality.
- Start with a technology pilot with clear timeline and measurable ROI.